City of Oaks Midwifery knows that the coronavirus pandemic is causing a lot of anxiety, especially in our pregnant patients.
For now, we ask that any pregnant patient with fever or upper respiratory symptoms call our partner office at 919-781-7450 X 1 to speak with someone in our office who can help direct you. Please do not come into our office with symptoms as we are unable to test you and will need to try to avoid exposing other patients.
We still plan for now to see our routine ob visits as scheduled. We do ask that any patient coming in for an appointment come alone without children or partners so we can minimize the traffic through our office. It is our hope that complying with the social distancing recommendations will help decrease risk to our staff and patients. Of course, please bring a support person if in labor or having other acute pregnancy symptoms. Please be advised that UNC Rex has implemented a new visitor restriction that allows only one support person for the duration of any hospital stay.
For routine gynecology patients, we understand that the current recommendations are to avoid routine visits so we know that many of you will want to cancel and reschedule your appointments. If you do decide to keep your appointment, please do not bring family or children to the office with you. We ask you to reschedule if you cannot come alone. When possible, please try to make reschedule requests online through our portal so we can keep our phone lines open for emergencies. Similarly, if you need refills of your meds to hold you over until you can get in, please send a request through the portal. If you are unable to access the portal, please call 919-781-7450 option 3 to reschedule your appointment. We will, of course, not charge any no show fees during this time. We also appreciate your patience as we expect to be inundated with requests.
For patients with more urgent gynecologic needs, please send a message through the portal about your symptoms and we will direct you about how to proceed. We are not evaluating or treating any gynecology patients for respiratory symptoms and request that any patient with fever or other symptoms contact their primary care for instructions. You can also contact the Wake County Health Dept at 919-856-7044 or NCDHHS at 866-462-3821. These are the Covid hotlines.
If you do not account you may call the office at the normal number 919-351-8253 so that we can work toward resolving this issue. It is of utmost importance that all patients have access to their portal account.
Thank you for helping us best serve all of you during this difficult time. It is our hope that maximizing the social distancing will help us get over this hurdle more quickly so we can all return to normal life as soon as possible.